Why aren’t KONG and JAKKS Pacific letting consumers know about the recall?
“We are troubled by the covert nature and lack of transparency exhibited by both companies associated with this particular event,” wrote DogFoodAdvisor.com. “Obtaining confirmation and collecting details about this recall were especially challenging. Apparently, the companies only notified PetSmart and relevant distribution centers.”
According to the email sent by KONG to DogFoodAdvisor.com, the recalled products “were not dried properly so a small percentage of finished goods have gone moldy. Majority of the product is fine, and the mold was caught at our [distribution center], but some product may have made it to PetSmart so we are recalling all the product at PetSmart and destroying all the product we have at our [distribution center].”
KONG Aussies Sticks products with the item numbers 75559 and 75560 are included in the recall. They have the “Best Before” date of 1/30/16 or 1/31/16.
The product can be returned to PetSmart for a full refund.
JAKKS Pacific can be contacted at 877-875-2557, Monday through Friday from 7:30 a.m. to 5 p.m. PT. KONG can be contacted at 303-216-2626.
Photo via DogFoodAdvisor.com